It has been a busy summer for travel, and unfortunately, that strong interest has also attracted criminals who are looking to take advantage of others. AAA strongly urges travelers to use reputable services for their travel needs, and to be on alert for potential scams.

Are you concerned about identity theft and online fraud? AAA Members have free access to ProtectMyID identity theft protection. Learn more.

Recently, a AAA travel advisor came across a scam targeting air travelers. The scam specifically targets people who search for an airline’s phone number online because their flight has been canceled or delayed. Those fake phone numbers lead callers to an unrelated third party that will ask for reservation information and credit card numbers to pay for a “service fee” or price difference between flights.

In some cases, those “fees” are hundreds of dollars. AAA wants members, and all travelers, to be aware of these types of scams.

To avoid a scam like this, work with a travel agent ahead of time and purchase travel insurance to cover incidental expenses like meals and lodging in the event of a cancelation.

Prior to a trip, download the airline’s app and save their authentic toll-free number on your phone. If your flight is delayed or canceled and you’re at the airport, speak with a gate agent in person, use the toll-free number, or use the airline’s app for an authentic line of communication. 

Remember, an airline will not charge you for a canceled or delayed flight. 

AAA is on standby to assist travelers before, during, and after their trips. Plan your next trip with the name you trust in travel, AAA.

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