AAA Western and Central New York recognized 60 Approved Auto Repair (AAR) and Emergency Roadside Service (ERS) facilities this year for their superior service in 2023.

The annual "Top Shop" Award program distinguishes local, professional automotive facilities in the AAR program that have met AAA’s stringent customer service guidelines in the auto repair industry. To achieve Top Shop status, the AAR facilities earned customer satisfaction scores of 90% or better in 2023.

The annual “Service Providers of Excellence” Award distinguishes roadside service providers in the ERS program who deliver exceptional service for AAA members. To achieve Service Providers of Excellence status, the ERS facilities earned customer satisfaction scores of 87% or better and maintained a call acceptance rate of 95% or better in 2023.

AAA has the largest independently inspected and approved network of repair facilities in North America with more than 7,000 garages so that consumers can find reliable service without feeling stressed. Those that truly stand out earn “Top Shop” designation.

Here is the 2024 list of “Top Shops” in the Western and Central New York region:

Western:
•    Bellreng's Towing and Automotive, 2131 Eggert Rd., Amherst
•    Bison Automotive, 1370 Kenmore Ave., Kenmore
•    Cleve-Hill Auto & Tire, 680 Wehrle Dr., Cheektowaga
•    Continental Transmission, 3814 Union Rd., Cheektowaga
•    Coppins Service Center, 550 Center St., Lewiston
•    Don’s Auto, 1440 Electric Ave., Lackawanna
•    Erin and Bill’s Automotive & Transport Inc., 140 Irwin Pl., Amherst
•    EVL Auto Care, 6357 Rt. 242 E, Ellicottville
•    Falkner’s Auto Service, 2671 Seneca St., West Seneca
•    Goodyear Auto Service, 1355 Main St., Buffalo
•    Hess Tire Service, 2377 County Rd. 22, Andover
•    Integrity Automotive, 6411 Walmore Rd., Niagara Falls
•    Rusiniak’s Service, 2916 Union Rd., Buffalo
•    Scott's of West Seneca Inc., 3760 Seneca St., West Seneca
•    Sedam Tire, 3165 NY-246, Perry
•    Service Tech, 8640 S. Main St., Eden 

Rochester:
•    Barry’s Auto Center, 4579 Lake Rd. S, Brockport
•    Bob Kaiser's Repair, 1095 Hamlin Parma Townline Rd., Hilton
•    Browncroft Garage, 762 Atlantic Ave., Rochester
•    Dan’s Tire & Auto Service Center, 48 Batavia City Centre, Batavia
•    Excel Service, 95 Seneca Ave., Rochester
•    JR’s Garage, 1285 Nutt Rd., Penn Yan
•    Keene Automotive, 7 Main St., Dansville
•    LaMarti’s Auto & Diesel Repair, 665 Macedon Center Rd., Macedon
•    LoVetro Automotive, 44 Richmond St., Rochester
•    Pine Ridge Tire and Automotive, 2857 NY-14, Penn Yan
•    Ridgeway Sunoco, 1615 Long Pond Rd., Rochester
•    Turner Auto Care, 1411 Empire Blvd., Webster

Central NY:
•    Boyden Brook Body Works, 159 Meade Rd., Canton
•    Chandler Automotive, 6745 SR 31, Cicero
•    Chrysler's Treasure Automotive, 307 Factory Ave., Syracuse
•    Custom Towing & Recovery, 11 Goodfellow Rd., Fulton
•    Detor Automotive, 90 Pierce Dr., Fulton
•    Fehlman Brothers Auto Repair, 116 Midler Ave., Syracuse
•    G&V Auto Care, 112 Old Liverpool Rd., Liverpool
•    Goodyear Auto Service Center Watertown, 1240 Arsenal St., Watertown
•    Harry’s Tire & Auto Service Center, 142 Grant Ave., Auburn
•    Jake’s Automotive of Oswego, 801 E. Seneca St., Oswego 
•    Johnson's Towing & Auto Repair, 6385 US-11, Canton
•    K&C Auto Body & Service Center, 1207 Willis Ave., Syracuse
•    Lou's Car Care, 7361 State Fair Blvd., Baldwinsville
•    Oneida Service Center, 107 Lenox Ave., Oneida
•    O'Shea Tire & Service Center, 270 Tompkins St., Cortland
•    Phinney’s Automotive Center, 900 James St., Clayton
•    Quality Auto Care of Cazenovia, Inc., 2808 US-20, Cazenovia
•    Robinson's Repair Shop, 3 Cortland St., Marathon
•    Terry’s Transmission, 6217 E Taft Rd., Syracuse
•    Thru-Way Auto Glass, 2814 Erie Blvd. E, Syracuse

In the Western and Central New York region, recognized “Service Providers of Excellence” include:

Western:
•    Bison Automotive, Kenmore

Rochester:
•    Action Towing of Rochester, Henrietta
•    Elonoc Towing, Scottsville
•    Ricci & Sons Towing, LLC, East Rochester
•    Ridgeway Sunoco, Greece
•    Stevers Garage LLC, Seneca Falls

Central NY:
•    Chandler Automotive, Cicero
•    Gary’s Automotive, Moravia
•    Harry’s Tire & Auto Service Center, Auburn
•    Johnson Towing & Recovery, Canton
•    Ron’s Body & Paint, Cortland
•    Rose’s Towing, West Monroe

To be named an Approved Auto Repair facility, the garage must employ Automotive Certified or factory-trained technicians in each area of service it offers, achieve satisfaction scores above 90% maintained for an entire year, have a proven community reputation, maintain a clean, organized appearance, and meet minimum insurance requirements.

After approval, each shop is inspected quarterly and must undergo annual program recertification. An AAR facility must guarantee its repair work for 24 months or 24,000 miles. Find an AAR facility at www.AAA.com/AutoRepair.