How to Place a Roadside Service Call
You can place a road service call one of three ways below. Coverage depends on the membership level you have at present. Visit AAA.com/terms for detailed coverage information
The AAA Mobile App
- Once logged into the AAA Mobile App, open the 'Request Roadside Assistance' link shown on the top of the app's main home screen
- Follow the prompts on the App to submit your request
- You can return to the app any time during your request to check the status, estimated time of arrival, or cancel the request
- Trouble downloading the AAA Mobile App or Logging into the Mobile App? Visit the Steps to Download or the Troubleshooting help pages.
- Please note the AAA Mobile App cannot place road service calls if all four free service calls have been used for your membership year. The only option at this time is to call so that any applicable surcharges for service can be explained over the phone.
Digital Roadside Request online at AAA.com/service
- Visit AAA's Digital Roadside Request online at AAA.com
- Log into your Membership with either your name and membership zip code, OR, membership number and zip code
- Once your membership is verified, the system automatically looks for an open road service call and present the estimated time of arrival and/or status to you
- Click the Cancel Request link in the upper-right side of the screen to cancel the request
- Trouble verifying your membership on the Digital Roadside Request page? If you encounter an error message saying invalid membership, please note AAA.com cannot place road service calls if all four free service calls have been used for your membership year. The only option at this time is to call so that any applicable surcharges for service can be explained over the phone.