AAA Mobile App - Unable to Log In with Member Number or Email

Having Trouble Logging into the AAA Mobile App?

At the time of downloading the app, your phone tower's physical location may be used automatically to decide which AAA Club you should be logging into. Sometimes this can prevent you from reaching the AAA Western and Central New York login page.

Or, you may have previously used the AAA Mobile App under a different club's membership and now you are an AAA WCNY member.

Here's how to get onto AAA Western and Central New York's login page in the App:

1. When you look at the AAA Mobile App tile on your phone, is the icon white with the red and blue AAA logo?

If YES: Proceed to step 2.

If NO: Examine the Home page of the AAA Mobile App - do you see a "More+" icon, or a "Change Club" or "Change Home Zip Code" link anywhere on that page? Select it to change your home zip code to your WCNY region one. This will redirect you to the right AAA WCNY App and Login page link. 

AAA mobile app tiles

2. When you look at the AAA Mobile App's Home Page - do you see a message that says "Welcome, Guest! Login"?

If YES: does this Login page show a red message on the bottom that shows the zip code the Login page is using? Is it your WCNY Zip Code? If No, please change this to be a WCNY region zip code:

example login page showing the red zip code message on the bottom

 

3. Does the Login page look just like the below, asking for your Email and Password? If YES: submit that information:

example wcny login page

If you confirmed you are on the correct login page but the login will not work: does the error message say "Unrecognized email address or password. Have you created a password yet?... Create one now."

Choose to Create Password which registers your account online.

Choose the Reset Password if you previously registered your account online and you just need to reset your password.

create account or reset pw

 

Still experiencing trouble? Please delete the AAA Mobile App from your phone and download the AAA Mobile App using these instructions. Make sure you enter your WCNY region Zip Code on the opening AAA Mobile App page. This is a key step to the right login page.

Complete the form below and we can also help get you back on track.

AAA Western and Central New York

 

Contact Us for Help

Complete this form and an AAA representative will reply back within 2 business days.

For time-sensitive concerns that require assistance immediately please call us 24/7 at (800) 836-2582.

Include email if you are seeking My Account login help
Input number in ###-###-#### format.
620084
If your membership number does not start with 620084, your membership is administered by a different AAA Club. Instead of this form please visit AAA.com/stop to re-route to your local club site.
Retrieve this through your T-Mobile account. Required to apply to your AAA membership. AAA does not have access to T-Mobile account information.