Emergency Road Service at Your Fingertips 

Emergency Road Service at Your Fingertips 

Digital Roadside Request Available Through AAA Mobile App 
Kip Doyle
car trouble

When an unexpected breakdown happens on the road, time and efficiency are critical. That's why AAA has introduced the new Digital Roadside Request through the AAA Mobile App.

Digital Roadside Request makes it easier than ever for members to request roadside assistance with real-time tracking. Follow your tow truck from the garage to your location so you can rearrange your schedule accordingly. 

Are you in a hurry? Have your technician bring your vehicle to a AAA Approved Auto Repair facility for service you can trust. 


As a AAA member, your roadside assistance benefits go beyond towing. Use Digital Roadside Request to request road service for any or all of the following: 

  • Battery Boost 
  • Battery Replacement 
  • Extrication & Winching 
  • Fuel Delivery Service 
  • Lock-Out Services
  • Minor Mechanical First Aid
  • Tire Service and More

Remember, many of our most popular branch services like TripTiks® and TourBooks® are available digitally through the AAA Mobile App. 


Whenever you’re on the road or away from home, have Digital Roadside Request at your fingertips by downloading the AAA Mobile App.

AAA Mobile App


Submitted by Mary Barnes (not verified) on Tue, 01/12/2021 - 14:07


Nice. You’re the best!

Submitted by Edward O'Connor (not verified) on Tue, 01/12/2021 - 14:19


I hope that this will not mean that older members who don't "smartphone" will get slower or inferior service .

Hi Edward!


Emergency Roadside Service through the app does not slow down service for members who order AAA service over the phone. It's just another way for members to contact us for service. Remember, you can always call for service at (800)-222-4357 or request service through your web browser at www.aaa.com/service.

Thank you for your question!

Submitted by Stephanie (not verified) on Tue, 01/12/2021 - 14:28


How about fast roadside requests for those people who do not have smartphones, but instead have plain cell phones?

Submitted by Carol Heimrich (not verified) on Tue, 01/12/2021 - 15:15


Believe it or not.....some of us don't have smart phones!

Please keep ordinary phone service available, too.

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Submitted by kdoyle on Thu, 01/14/2021 - 12:15

In reply to by Carol Heimrich (not verified)



You'll always be able to call for service at (800)-222-4357. The AAA Mobile app is just one option for contacting us for service. You can also request service through your web browser at www.aaa.com/service!


Thank you!

Submitted by Harry Krueg (not verified) on Tue, 01/12/2021 - 17:15


Seems like you can't be bothered speaking with real people anymore. Instead of making your phone contact faster, you pawn us off on an app.

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Submitted by kdoyle on Thu, 01/14/2021 - 12:16

In reply to by Harry Krueg (not verified)



Our hard working phone center staff are ready around the clock to help AAA members when they need assistance. You can always call for service at (800)-222-4357 or request service through your web browser at www.aaa.com/service.


Submitted by JeffreyKingsley (not verified) on Tue, 01/12/2021 - 18:30


Just tried to login to the AAA app from my phone. Did not recognize my email. Did not ask for password. So far so bad.

Hi Jeffrey,


Sorry to hear about your issue logging in. Email webmaster@nyaaa.com for assistance getting logged in. Thank you!

Submitted by Jane L McCarthy (not verified) on Wed, 01/13/2021 - 06:28


i do NOT have a smart phone...just a throw away for emergencies. last time i had flat tire in the middle of nowhere i couldn't reach AAA with my phone. had to wait til someone stopped to help me to call in. i also don't text.
how do i reach AAA without smart phone?

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Submitted by kdoyle on Thu, 01/14/2021 - 12:21

In reply to by Jane L McCarthy (not verified)


Hi Jane!

Sorry to hear about your issue. Unfortunately, contacting AAA by phone is contingent on having phone service. Remember, you don't need to use a smartphone to call us, you can always use a public phone, a home phone or someone else's cellphone that has service.

Thank you for reaching out. 

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